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When You are Unavailable, Do You have Someone Cover for You?

In the last year or so we have been receiving a lot of calls from our website from web viewers that tell us their agents are inaccessible, working or on vacation and want us to show a listing that we have already identified as not being one of our listings.  We can explain Broker reciprocity, IDX etc...and that their agents should be showing the listings, or have another agent or their broker covering for them. We normally tell them to contact their agent and ask who is covering for them. 

Whenever we travel, we do make arrangements for someone to cover our business just in case something comes up. I would not leave town without having someone to look after our listings if need be.  However, nowadays we never have really needed anyone to stand in.  With the new technologies that are available today, e-Fax, http://www.gotomypc.com/, high speed Internet connections, Kinkos, call forwarding, cell phones, etc....we have not had to inconvenience anyone!  While speaking in Halifax Nova Scotia last September, we worked two contracts.  No one knew we had even left town.  Before we left Atlanta, we had scanned and placed online all client files, plats, seller's property disclosures etc.  We feel obligated to take care of our clients.

However, many times when working a deal with other agents, it is inconcevable that some jagents just make themselves totally unavailable when the go away. Out of site, out of mind!  You cannot help but wonder if they even informed their clients they were leaving town. 

Several years ago, when I was representing my clients as their buyer's agents I had the good fortune of working a deal with an agent that was away at the seashore. The home was priced wrong.  It was way below market, it was priced as if the home was on a slab and had no basement.  We wrote and offer, asked for  the seller's property diclosure several times. We left messages all over town, called her office,  No one knew where she was. At first I panicked, and then I realized that no other agent could contact her either...so I made a real low ball offer.   A couple of days later the agent finally returned my call.  At first she asked if we could wait until next week until she got back intown.  O told her that was not an option.  I had out of town relocation buyers with a limited time to buy... I persisted, and the sellers eventually accepted our offer.  In the final analysis, we sold a great brick home to my clients on the golf course with a full basement and I know it was a full 60K under market.  The agent was not smart enough to have another agent or her broker cover for her.  She went on vacation without the files, and was forced to work the only deal that could reach her.  There were loads of other agents cards at this new listing.  I know that others tried in vain and gave up trying to contact the listings agent also.  I'm sure her sellers would not be too happy if they knew they were not on the top of their agents priority list.   How do you handle your business when you are away for extended periods?  Do you have someone available to cover for you?  Who?

 

RE/MAX Agent Atlanta

 

James Crawford ABR, Broker Associate

RE/MAX Paramount Properties

1605 Mansell Road Suite 106

Alpharetta GA, 30009

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Comment balloon 29 commentsJim Crawford • February 24 2007 03:11AM
When You are Unavailable, Do You have Someone Cover for You?
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